PRIVACY POLICY
 
Last Updated: 18 June 2026
 
Welcome to the online shop of The Perfume Atelier d.o.o. We are fully committed to protecting your privacy and ensuring your personal information is handled securely and professionally. This policy explains what information we collect, how we use it, and how we keep it safe when you shop with us.
 
1. Company and Contact Information
The entity responsible for your personal data collected via this website is:

Company Name: The Perfume Atelier d.o.o.

Registered Address: Beogradska 33, 11000 Belgrade, Republic of Serbia, Europe

Tax Identification Number (PIB): 11177 0476

Contact Email: [email protected]

2. Information We Collect and How We Use It
We only collect the information necessary to fulfill your orders and provide a seamless shopping experience.

Customer Accounts: When you register a profile, we store your name, email address, and chosen password to allow you to log in securely and manage your account.

Order Fulfillment: When you place an order, we collect your shipping address, billing address, and telephone number. These details are strictly used to pack your items, hand them over to our delivery partners, and contact you if there is an issue with your delivery.

Invoicing and Accounting: We retain purchase histories and billing details to generate legal business invoices and maintain correct tax and financial records.

Newsletters and Marketing: If you explicitly opt in to receive our newsletter, we save your email address to send you updates about new perfume arrivals, exclusive offers, and atelier news. You can opt out of these updates at any time by clicking the “unsubscribe” link.

Website Security: We monitor basic technical data such as your IP address and browser type strictly to maintain website security, block malicious activities, and prevent fraud.

Security of Payment Information
The Perfume Atelier d.o.o. does not collect, view, or store your credit card numbers or banking credentials on our systems. All financial transactions are managed entirely by our secure, external bank payment gateway. During checkout, you are redirected to their encrypted payment page. We only receive a notification confirming whether your transaction succeeded or failed.
 
3. Data Retention
We retain your information only as long as required for business operations and regulatory compliance:

Account information is kept as long as your profile remains active.

Order records and invoices are securely archived for 10 years to satisfy mandatory commercial bookkeeping and tax laws.

Marketing subscription details are kept until you choose to unsubscribe.

4. Third-Party Data Sharing
To successfully operate our shop and deliver your luxury products, we share necessary data with trusted service providers:

Courier Services: Authorized transport and delivery firms receive your name, address, and phone number to ship your packages.

Payment Providers: Fully licensed banks process your transactional data securely.

IT Hosts: Professional server infrastructure companies host our website securely.

Marketing Tools: Secure email platforms distribute our corporate newsletter communications.

We strictly prohibit our partners from using your details for any purpose other than providing these services. We never sell, rent, or trade your personal information to third parties.
5. Your Rights and Requests
You maintain full control over your personal information. At any time, you have the right to request:

A copy of the personal details we hold about you.

Corrections to any incorrect or outdated data.

The complete deletion of your account and files, provided they are no longer required for legal tax audits or outstanding order fulfillment.

To make any of these requests, or if you have questions regarding your data, please contact us directly at [email protected]. We will process your request within 30 days.